Consumers in Brazil have access to an international reporting platform

Brazilian consumers can now register, in Portuguese, complaints about conflicts arising from international consumer relations, including tourism. The international platform Econsumer now has a version in Brazil.

According to information from the Ministry of Justice and Public Security, through the website “Brazilian consumers can receive guidance on additional measures they can take to resolve their problem and tips on how to avoid the most common scams and frauds”.

In September last year, the ministry, through the National Consumer Secretariat (Senacon), signed the platform membership agreement, to provide yet another protection mechanism for Brazilian consumers, in order to safeguard cross-border consumer relations and allow that Brazil cooperates effectively with other countries and international organizations.

As it is an international platform, consumers will not always have their complaints effectively handled by a national body, but registering complaints allows governments and protection agencies to identify trends in fraud and misleading practices and formulate public policies to combat them.

Econsumer.gov also presents statistics that guide public policy. It is administered by the Federal Trade Commission (FTC - Federal Trade Commission) of the United States and belonging to member countries of the International Consumer Protection and Surveillance Network (ICPEN - International Consumer Protection and Enforcement Network).

The website can be accessed here